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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP OfficeJet Pro 9010

This previous post was written without a resolution but it is almost exactly my issue with my new printer. The only difference is, my operating system is windows on my computer and IOS on my phone and it is the same from both. The other difference is, she states she was able to power down and it woke up and worked, however whn mine goes into idle mode it almost seems as though it freezes. I cant wake the screen, nor can I even turn it off using the power button. I can only restart it by unplugging it which is VERY annoying. I spent more on this one than my last one and my last one worked better for many years. Frustrated and annoyed. It is hindering my work.

 

"Officejet Pro 9010 won't automatically get out of idle

OfficeJet Pro 9010
MacOS 10.14 Mojave

I've seen similar issues to mine, but none that describe my specific problem or offer a solution.  Any advice/help would be tremendously appreciated.

 

My printer seemingly prints fine.  However, once the printer goes idle, the next time I try to print anything I get the error message: "Printer Not Found".  

 

If I print 2 pages at 10:15 AM; at 10:40 AM, when I try to print again, I get "printer not found".  Walking over to the printer, it shows that it is still connected to wifi, powered on, etc.  It's just idle.   

 

My Macbook shows that the printer is "idle" and the default printer.  It is on the same (only) network that the printer is.  I also have no other registered printers.  

 

I can fix the problem immediately by turning off my printer and turning it back on.  Then it prints all the jobs in the queue. 

 

I don't have my printer in the same room I do my work, so *every single time* I need to print I've got to get up, walk through the house, and manually turn the printer off/on again, then it prints.

 

I'd like it to automatically wake from idle whenever I need to print something.  That seems simple and reasonable.  

 

None of the troubleshooting helped.  Perhaps I'm searching the wrong key words, but most of the advice is to turn the printer off and on again.  That's exactly my problem though, I don't want to have to do that ten times a day.  

 

Any suggestions?"

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