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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-03-2021 10:06 AM

HP Recommended
Product: Deskjet 2655
Operating System: macOS 10.13 High Sierra

I replaced the ink cartridges. The printer appears not to recognize the cartridges are full. 

My HP SMART is telling me to insert the original setup cartridges, which I do not have nor have I been asked to do this before.

 

I've tried turning the printer off and on, unplugging the printer, etc. Any advice is beneficial. I am trying to prepare for a meeting and need to print some documents. 

 

Thanks! Mona68

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