-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Unanswered Topics - Printers
- default admin password for M553

Create an account on the HP Community to personalize your profile and ask a question

03-30-2017 05:17 AM
I have recently purchased for work a M553X and a M553dn
So far we cannot use them.
From the config page printout they have the latest firmware (3.8 2308209_000566)
It looks like they come with a default admin password (certainly a printed configuration page states that the Admin Password is Specified.
If I access the EWS all I get is the Information page. I cannot login which I suspect is required to get at the other setup tabs.
From the printer control panel I have tried very many factory resets but I suspect that since I cannot Sign in to the printer
this is in fact not doing anything or it is putting the password back to the factory default which I cannot find anywhere.
Help!!! I have 2 unused useless printers.
03-30-2017 02:20 PM
Rats.
Brand new "in-the-box" printers should not come with the Admin password specified. Great feature, by the way -- unless you don't have the password...
Have you tried using "Admin" as the userid and clicking past the password?
OK -- Assuming you have done that (and printers are still locked), the best thing to do is to Contact HP Tech Support so a tech can safely guide you through the reset procedure.
Hint: If, during the submission process (to have case number assigned), you run into issues trying to enter the information for two printers, submit a separate case request for each printer. It is likely the Tech can help with both printers -- but each printer may indeed require its own ticket.
HP Contact Information – Sales, Technical Support, other Contacts
For USA / Canada
- Fill in form: Explain the issue> provide computer / printer identification information > submit
- Receive Case Number and Contact Information (after the completed form is submitted)
OR
HP Contact Information - Including UK
HP Tech support/ Customer Service – Some English-Speaking Countries
For “everywhere else”
HP Service Center Information
----------------------------------------------------------------------------------------------
Help to find Product Number:
Warranty Check
Warranty Check – Single or Multiple Devices
Scams and Unscrupulous Contacts
HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls
HP Limited Warranty Statement (General Information)
HP Worldwide Limited Warranty and Technical Support
Optional Coverage Plans:
Enter your product number in the form to view various Warranty plans available for that system:
CarePack Definitions:
Care Pack Services Definitions
Click the Thumbs Up to say Thanks!
Click Post that answers your question "Accept as Solution" to help others find it.
