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- procedure to reset with default factory settings for hp prin...

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11-17-2016 06:19 PM
Hi@Baskaralbert,
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I was going through your post and would like to help you. Thank you for sharing the issue details.
Unable to reset the printer. Is that right?
I recommend you to follow the steps below and check if that resets the printer.
- Disconnect the power cable while the printer is on.
- Press and hold the power button and cancel button together and plug the power cable simultaneously.
- Continue to hold for 20 seconds and let go the buttons and allow the printer to initialize.
Hope this helps. Let me know for more.
Happy posting.
Resolv_S
Glad to help you. I work for HP
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Resolv_S
I work on behalf of HP
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