• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-13-2021 11:14 AM

HP Recommended
Product: HP ScanJet Enterprise Flow 5000 s4
Operating System: macOS 10.15 Catalina

I have an HP ScanJet Enterprise Flow 5000 s4 that I have been trying to install for several hours. I've tried installing and reinstalling, rebooting, and following the tips on these similar posts without any luck.

 

- https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/HP-Easy-Scan-Easy-Start-not-working-after-OS-1...

- https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Mac-Error-message-while-try...

 

What gets me is that when I run the HP Easy Start, it seems to eventually see the scanner, so I select it (pictured) and install the software. But that's when my luck stops. It says it installed the software, but the scanner never shows up in HP Easy Scan or in my Mac's scanner/printer settings. Even after rebooting, nothing—and doing that again seems to search for software and offers to install what I just have—it's like it doesn't see the software at all.

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.