• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎11-26-2025 11:06 AM - last edited on ‎11-26-2025 12:00 PM by Level 16

HP Recommended
Product: Studio USB

Hi there! Recently purchased a used Poly Studio USB: 

Serial: >Do not include the product serial number or any private information<

Software Version: 870

Product ID: 0x9217

OS: MacOS 26 Tahoe

 

Having an issue with the admin password - I was not asked to set this up, and when I try to log into the Admin section, anything I type in gets rejected as a wrong password. I tried resetting via Poly Lens desktop app, and tried resetting using the pinhole at the bottom of the device, to no success. I also tried the default password from the documentation, tried admin, tried no password, etc.. to no luck. Any ideas/recommendations on what needs to be done here?

 
Tags (1)
1 REPLY 1

‎11-26-2025 12:00 PM

HP Recommended

Hello ,

 

Welcome to the HP Poly community.

 

The default admin password is Polycom12#$

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->