HP 960 4k does not focus in HDR mode

[dinklinkdink]

Hi there,

I bought this webcam last week through Amazon (cannot register the S/N) and though I find it a bit difficult to use due to relying on the Poly Lens app, I always eventually achieved my goal with it.  Today, however, the camera no longer focuses when in HDR mode, this includes manual focus and auto-focus.  It's now permanently out of focus when in HDR mode - which was my biggest reason for using this webcam.

I'm using Windows 11 21H2  and Poly Lens 1.2.0.  The Webcam shows as having software 1001.

I've tried unplugging/plugging it in, moving to different ports, uninstalling the hardware from device manager, uninstalling Poly Lens, deleting all traces of it from my hard disk (Including the Plantronics folder) and then reinstalling Poly Lens.  No matter what, the moment I enable HDR the camera will not focus.

Is there any beta firmware for the camera or beta Poly Lens software that can fix this?  I spent well over an hour trying to get this working without success.

If you require any other information, please let me know.

Thank you.

[Meghana_10]

Hello, welcome to the HP Poly community.
I request you to please reach out to Poly customer support at 800-985-9815 for further warranty and replacement related queries. 

Regards,
Meghana