Poly P15 Bricked

Woodster66 · ‎08-22-2023

My P15 doesn't appear in Lens and the main log says the unit is bricked. Support has been slow to respond to help resolve this issue. Does the unit have to be replaced?

[2023-08-13 13:43:04.710] [info] UI <- Native: GET_SOFTWARE_SETTINGS
[2023-08-13 13:43:05.925] [info] UI -> Native: Request status
[2023-08-13 13:43:05.932] [info] UI -> Native: Request device
[2023-08-13 13:43:07.178] [debug] DEBUG Open minimized [2023-08-13 13:43:07.941] [info] UI <- Native: Bricked {"deviceId":0,"recoveryArchivePath":""}
[2023-08-13 13:43:08.208] [info] Create amqpws client, deviceConnectionString:null
bricked device
to get bricked
device status
[2023-08-13 13:46:59.052] [info] UI <- Native: Get bricked device response
[2023-08-13 13:47:01.071] [info] UI <- Native: Get bricked device

SteffenBaierUK · ‎08-22-2023

Hello @Woodster66 ,

welcome to the HP Poly community.

I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

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