Poly Studio P5

[svargas76]

I just bought a wecam poly studio p5, but the audio didn't work, what problem could be causing it, is it software or hardware, I was loading updates, but it doesn't work, what could it be.

[M_Salman]

Hello @svargas76, Welcome to the HP Poly Support Community.

Thank you for reaching out regarding your Poly device.
 

I’m sorry to hear that you’re experiencing issues with your Poly Studio P5. I understand how important it is for your device to function smoothly, and I’m here to help you get it back on track. 
To assist you further, I kindly request that you try the following troubleshooting steps:
 

• Please verify and update the device firmware using the Poly Lens application on your PC.
• Ensure that the Poly Studio P5 is selected as the default device on both your PC and your softphone application.
• If possible, try testing the device on a different PC to help determine whether the issue is device-specific.
• If the option is available, please try resetting the device through the Poly Lens application under the device settings.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @svargas76 
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[M_Salman]

Hi @svargas76, 

I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Salman

[M_Salman]

Hi @svargas76,

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you—just a message away!

Take care, and stay fantastic!

Regards,

Salman