Poly Studio USB MS Teams echo on Windows 11

ChrisAdc1 · ‎12-20-2023

Hi all, wondering if anyone has encountered an echo for far end participants when dialled into MS Teams with the local participant using a Poly Studio USB (2.1.001162) and Windows 11 (22H2, build 22621.2861). We swapped back to a Windows 10 imaged PC and there is no echo, but when we go back to the W11 device, the far site receives an echo again when they talk. This happens on a number of W11 devices we have rolled out (we have a number of DELL 7010 Micros in offices with Poly USB Studios). Trying to work out if it is a driver issue or some MS Teams setting that has crept into the new build? As expected, muting the microphone on the local participant stops the echo. Echo cancellation is set.

Anyone else experiencing something similar?

Thanks

Chris

SteffenBaierUK · ‎12-21-2023

Hello @ChrisAdc1 ,

welcome to the HP Poly community.

I believe we addressed an echo issue via Firmware 2.1.2

Please check this out.

If you still have an echo I suggest you contact our Support organization in your region and quote EN-237837.

Details are in my Signature.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

ChrisAdc · ‎12-21-2023

Thanks, we don't seem to get access to 2.1.2 via Poly Lens?

SteffenBaierUK · ‎12-22-2023

Hello @ChrisAdc ,

I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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