Poly Studio: disable audio and mic

[samax901]

Hi,

We have the same issue/need as in this locked thread:

https://h30434.www3.hp.com/t5/Webcams/Poly-Studio-4k-disable-audio-and-mic/td-p/9046513

The internal Poly Studio USB microphone and speaker is sub-par. To make it easer for the end-user we want to disable the internal audio (allowing external audio to be selected as default without extra steps for the end-user).

@Awhyip: Any update on your business case support request?

[Meghana_10]

Hello @samax901, Welcome to the Poly HP Support Community. 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

Please feel free to contact us here anytime you need any further assistance.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or if it solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Meghana  

Have a great day!