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‎10-23-2024 10:38 AM

HP Recommended
Operating System: Microsoft Windows 11

I cannot get the poly studio to show in poly lens. Will show and update in poly companion but no luck connecting to the computer. It will show as Poly Studio DFU in device manager.

1 REPLY 1

‎10-23-2024 11:32 AM

HP Recommended

Hello @jlgortman ,

 

welcome to the HP Poly community.

 

I assume you have the Poly Companion App but what Version?

 

The Poly Companion App has been retired and the Poly Lens App is required once the unit is running firmware 1.4.0 or above

 

 

if this still fails, I suggest you contact our Support organization in your region if no other volunteers reply. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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