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‎10-30-2023 01:17 AM

HP Recommended
Product: Studio P5
Operating System: Microsoft Windows 11

The Webcam Poly P5 worked for one hour before encountering issues. After that, the operating system no longer recognizes it as a camera, although it does detect a connected USB device. The light on top of the camera also fails to turn on. The Poly Lens software is installed but cannot detect the camera.

4 REPLIES 4

‎10-30-2023 01:48 AM

HP Recommended

Hello @wsevolod ,

 

welcome to the HP Poly community. It would be useful if you could provide details on the operating system, PC or Mac, and any USB Hubs used.

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-30-2023 02:09 AM - edited ‎10-30-2023 02:11 AM

HP Recommended

Hello @SteffenBaierUK, 

 

OS:
Windows 11 Home
Version 22H2
Installed on ‎3/‎21/‎2023
OS build 22621.2428
Experience Windows Feature Experience Pack 1000.22674.1000.0

PC:

Huawei MateBook D 14


Processor AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx 2.10 GHz
Installed RAM 8.00 GB (6.94 GB usable)
System type 64-bit operating system, x64-based processor

External USB hub:
Vention 

 

In device manager it is written, that Generic USB hub uses USBHUB3 driver. 

How to contact Support Organization in my region?

 

Was this reply helpful? Yes No

‎10-30-2023 03:06 AM

HP Recommended

Hello @wsevolod 

 

I suggest testing without a USB Hub as this can cause issues.

 

I suggest you contact our Support organization in your region.

 

Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-30-2023 03:38 AM

HP Recommended

Naturally, I tested it without external usb hub. Also on another laptop with windows 10, and ubuntu 22. Neither works. 

Was this reply helpful? Yes No
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