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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-09-2023 09:57 AM

HP Recommended

For anyone experiencing this issue:

Symptom:

The Polycom Studio LED blinks yellow during startup or when connecting it to a computer via USB.

Resolution:

  1. Perform a factory reset on the device.

  2. Start the Polycom Studio. It should remain in idle mode, indicated by a solid yellow LED in the middle after startup.

  3. Install the Poly Lens software on the computer that will be used for updating the Polycom device.

  4. Stop and prevent the following two services from automatically starting by disabling them in the Windows services list:

    • Poly Studio (PolyStudioWindowsUpdateService - C:\windows\system32\DRIVERS\PolyStudioWindowsUpdateService.exe)
    • PolyP15WindowsUpdateService (PolyP15WindowsUpdateService - C:\windows\system32\DRIVERS\PolyP15WindowsUpdateService.exe)

  5. Only then connect your Polycom Studio via USB to update it with the Poly Lens software.

It's unclear who manages these two services, but they seem to be causing the issue. It might be necessary for Polycom to reach out to Microsoft.

 

Kind Regards,

Fabian Céréssia, ICT manager UNESSA asbl.

3 REPLIES 3

‎11-15-2023 09:42 AM - edited ‎11-15-2023 09:44 AM

HP Recommended

Hi @CeressiaF,

 

Welcome to the HP Poly community.

Blinking yellow light above the lens means that a firmware update needs to be installed.

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.

 

Regards,
Prajwal

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‎11-15-2023 09:56 AM

HP Recommended

Hello @Prajwal_10 

 

what @CeressiaF  wants other users to know is the fact that the mentioned services by Microsoft can cause the Poly Studio USB to go into DFU mode.

 

Thanks, @CeressiaF for taking the time to write this tip up.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-15-2023 04:12 PM

HP Recommended

Hello SteffenBaierUK,

Indeed the problem beeing that anyone (even guest just plugging the USB port into their computer) could trigger the update of the Polycom, making the Polycom go into DFU mode because after 10 seconds, if "Nothing" is detected by the PC (Webcam, micro, ...) the guest user will in 99% of time unplug the USB cable and set the Polycom in "Freeze" status, even after a polycom restart ... (Factory reset is needed in this case) ...

 

It should not be possible for those services to auto-update the Polycom !

 

Regards,

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