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I'm having a strange problem. The spot you touch up top is not activating or deactivating the touchpad. It is as though it is not connected to the computer anymore. I already updated the drivers to try to fix, didn't work.

Under computer propersties>hardware, it shows up as Synaptics PS/2 port toucnpad, with the image of a mouse on the left, if that helps at all. When I right click on it I can't change any settings or properties.

 

And now my laptop keyboard doesnt work, but the logitech keyboard I previously installed with the computer does work, and operates the lights on the laptop keyboard as well. Help would be greatly appreciated. 

 

My product number is WQ615UA#ABA

Windows 7

Did not recently make any hardware or software changes.

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