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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-28-2012 04:56 PM

HP Recommended

Hi, I'm using an HP LaserJet M1132 on Windows 7
This morning, for the first time, I begun scanning some paper documents printing them without problems. After done, in the evening, I tried to scan other things but that time, the scan begun creating white sheets instead of copes (the scan works and runs, I also tryed to add more contrast on copies, but it produces just white sheets with a small line of black ink at the bottom of the page)
I tried to print some pages from the laptop, and it worked, so it's not the toner.
I tried to scan on my notebook creating an jpg image, whitout printing, but the image of the scan was a white image... so I thinks the problem is the scan unit itself.
The printer however doesn't give any error messages and after this morning (when the scan worked) I didn't install or change any settings (both in the LaserJet printer and my HP notebook where the printer is installed).

I'm under insurance because I've bought the product a week ago. The printer is new and has been used very few times.

Any advice?

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