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Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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This laptop is used every day and worked perfectly until this morning.

 

I attached the power cable and switched it on, but the screen remained blank. All the usual power lights along the top of the keyboard are illuminated, but that is all. The blue charging light along the front edge blinks.

 

When I try to power down by holding the on/off key down, nothing happens. The lights stay on and the computer doesn't switch off.

 

Bizarrely, when I disconnect the power cord, the lights switch off - but only then.

 

I have tried booting up from the DVD drive to no avail.

 

Any assistance would be much appreciated to get my laptop back up and running.

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