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deeknalk Tutor
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My Hp Laptop freezes at the startup screen.. Help!

I've had this computer for a long time and unfortuantely I've had major issues with it. Last night it was working perfectly and then when I tried to turn the computer on, it loaded and went to the startup screen with the microsoft logo and from there it got stuck. I tried to hit F11 and do a diagnostic test but when it was finished it told me the computer was not able to restart because of memory or something like that. I've also tried to take the battery out, but that didn't work either. I don't know what to do...can anyone help? 



Product # LW233UA#ABA

Model: g4-1104dx

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