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‎10-20-2013 12:28 PM

HP Recommended

Hello.

 

I have a new Compaq CQ58-353EM laptop. It came with preinstalled system (Windows 8). Afterwards I installed Windows and HP updates.

 

The problem I have is with the Realtek PCIe FE Family Controller (ethernet). In the device manager it is shown with a yellow triangle with an exclamation mark. In the device state it is stated: Your computer's system firmware does not include enough information to properly configure and use this device. To use this device, contact your computer manufacturer to obtain a firmware or BIOS update. (Code 35).

 

Laptop has all system and hp updates installed.

 

I tried the following to resolve the problem:

- 2 different bios versions (F.26 and F.25).

- several add/remove/reinstall of the Realtek drivers

- 2 different versions of Realtek drivers: 8.3.730.2012 and 8.20.815.2013 (from Realtek site).

 

Ethernet is working OK under Ubuntu.

 

Any suggestions or solutions to the problem?

 

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