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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎02-12-2014 02:03 PM

HP Recommended

My new HP Chromebook 11 will not turn on.  The charging light will not turn on and there is no response to pushing and holding the power button.  I don't know if the battery was low prior to this problem, but the charging light will not turn on even after hours of charging and trying a hard reboot will not work either.  I have read multiple posts about this problem but none have answered this question consistently or correctly for my problem.

 

Things I have tried:

 

Replacing the recalled charger - check

Letting it sit charging for over four hours - check

Trying multiple chargers of varying voltage - check

Trying a hard reboot by pressing down and holding the refresh and power buttons together - check

And multiple other key combinations, including holding down the power button while removing and replacing the charger - check

 

None of the above have produced ANY results.  Any ideas on how to fix the problem?  There is no visible battery pack, so I can't simply remove that which often works for other notebooks.

 

Thanks in advance to anyone more tech savvy than me who has any suggestions. (P.S. Ideally I'd like to avoid returning the machine altogether)

 

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