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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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I recently replaced my HP LJ M1530 MFP with a new HP LJ M1530 MFP ... same to same.

I suppose it was silly to think that the computer would just accept the new machine ...

 

I reinstalled the drivers and cannot scan. The first time around, installation included the scanner driver and dropped the HP Scan icon on my desktop. Since a new icon did not appear, I clicked on the old one. Now I get a pop-up that asks me to choose between HP LJ M1530 MFP Series Scan and HP LJ M1530 MFP Series #2. Neither one works and each generates error messages.

 

I need the dummies version set of instructions to clear out the erroneous information and set up the scanner.

 

Help me Obi Wan Kenobi ...

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