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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-08-2014 10:33 AM

HP Recommended

I have this printer and the black ink just ran out. I replaced it and it does not give me an error message/the levels of the  black ink show that it is full BUT the black is not printing at all. I've followed all the steps to align/clean the printer head etc, I've turned the printer off and it is still not working. The printer is just under 2 years old, out of warranty...any ideas how to fix this? I called Best Buy and they said it could be an issue with the printer head and may be cheaper to buy a new one. I've been a long time HP computer/printer user and if this can not be fixed at no cost to me, I may never buy HP again!!

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