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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-18-2014 03:51 PM

HP Recommended

My OfficeJet J6480 All-in-One is reporting a carriage jam.  I have gone through all the steps in the video on the HP site.  It seems that the carriage is indeed locked up tight.  It is all the way on the right and won't move.  I don't see anything in the way, but I'm not entirely sure what it is supposed to look like in there.  Should I just get my screwdriver and start trying to pop plastic parts out of there?  I don't know what to do.  The video says "make sure the carriage will move to the left".  It won't move and I don't see what is blocking it.  Any ideas?

 

The print cartridges won't come out.  There is a black plastic piece in front of them that prevents them from coming out.  That seems wrong.  On the other hand, I don't think that piece is blocking the left-to-right movement.  Is there a way I can upload a picture?

 

The printer was working fine yesterday.  I've had the printer for probably 5 years.

 

I'm stumped.  Any suggestions?

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