• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎07-28-2014 12:56 PM

HP Recommended

Hi, 

 

I left my laptop (HP Pavilion 15-e072sa / ID E4Q88EA#ABU) idle for a couple of hours and when I came back to it I realized it had frozen (a very unusual behaviour for my laptop). I then tried rebooting it manually by using the switch off button, however it just won't restart. The screen displays the HP logo and either the windows 8 loading screen "rotating dots" or, alternatively, "preparing automatic repair" sign for approx. 2 minutes, then the writing disappears but nothing else happens. I followed the steps recommended in the HP troubleshooting section and ran a system quick test activated by pressing F2 on boot-up. The results are as follows:

 

hard drive SMART check: passed

hard drive short DST check: failed

failure ID: RQF95H-6Q676H-MFPWXG-60T203

 

I have no idea what the above code means but I would like to find out if it is fixable without losing the data stored on my laptop. I've got some important work-related files there that I really need to recover. Your suggestions will be much appreciated.

 

Regards,

mingus

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.