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‎10-30-2014 11:09 AM - edited ‎02-09-2015 07:55 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)

Hi,

 

I got my HP ENVY 15t-q100 CTO Notebook PC in September, 2014. It has Windows 8.1, 64-bit. For the first few weeks of use, I did not have any issues. Then, I started having more occurences of cursor/touchpad issues to the point where it happens every hour of use (not an external mouse issue):

 

Jumps around on screen (a few millimeters to inches). 

Move incrementally on its own without me anywhere near the laptop (generally spazzes to the left). 

Not allow scrolling/normal touchpad functions when issues are occuring. 

Functions as if I am holding down the click button while I try to move it - most frustrating part when I am doing important work. 

Randomly click stuff as I attempt to move it. 

 

Here is what I have tried to do to fix it and has not worked:

Roll back driver (didn't work). 

Update driver (no updates available). 

Reset device (works for a minute or so). 

Restart (I do this daily anyway). 

Reduce cursor speed and other mouse options suggested online. 

 

 

I have seen similar issues for the HP Envy 17 and other notebooks, but no actual fixes have been proposed. Please help me with this issue. 

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