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I just bought OJ Pro 8610 to replace my OJ 6310 (which frequently came up with a flaky "carriage jam" error). 

 

I was disappointed to find that the 8610 does not accept card stock (index 110 lb) whereas this was no problem for the 6310.  It does not feed the card stock, and reports that paper tray is empty.  Is this by design, or do I have a flaky unit, or is there a setting for card stock somewhere?

 

Thanks for any advice.

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