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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎03-14-2015 08:53 AM

HP Recommended
Product: Pavilion 17-e040us
Operating System: Microsoft Windows 8 (32-bit)
The laptop was working as normal. Suddenly it started to appear very pixelated. It is not limited to one area of the screen, but covers the entire screen. The colors are not distorted for the most part, but I can almost see the pixel grid running up and down the computer. It basically highlights every small square. I have tried updating Bios and graphics card and doing a system refresh. None of it has helped. Any ideas about what the problem can be? This is not the first time it has done this. One time the screen had to be replaced. The second time the issue was resolved perhaps by restarting the computer but I can't remember because it was about a year ago.
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