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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-15-2015 11:58 AM

HP Recommended
Product: HP Laser Jet CM1312nfi MFP
Operating System: Microsoft Windows 7 (64-bit)

Hi,

 

I hope someone can please help. Yesterday I was using my multi-function Color Laser Jet CM1312nfi MFP printer to scan a couple of pages. The scan went through fine with no problem as have countless others before. No changes were made to the system and I am the only one who uses the computer and printer.

About 45 minutes after the last scan I went to scan another page when I got this message:

 

"No Twain-compliant device installed, please install one and try again".

 

The scanner refused to work. I tried rebooting the computer and turning the printer on and off to no avail. I thought maybe there was a problem with the machine itself or a loose cable or connection but the machine still prints documents.

 

I tried using the HP Print and Scan Doctor and that doesn't work. It guided me to several drivers. I downloaded and tried one called "CM1312series-win7-full-solution-AM-EMEA1-v5.1". The installation won't fully go through and reverses itself. The same thing happens when I try reinstalling the original software I used to use the scanner a few years back.

 

Can anyone help?

 

Thank you

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