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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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07-05-2015 07:41 PM
This printer has worked fine in the past. It is a bit old. I used one that has a fax machine for a while, but after I didn't need that 1, I set this 1 up again...maybe a yr ago? Recently, it has not recognized the ink cartridges as being installed. I believe I bought the 74 & 75 cartridges maybe 2 months ago, so they're fairly new. I've looked up help on this board and tried unplugging from the back then the outlet for 15 seconds and plugging it back in...no help. I read how to clean off the cartridges and where the cartridges go into...no help. I even unplugged it from the back and the outlet for 20 minutes...no help.
I read somewhere on this board no other printers use 74 & 75 ink (or was it one of them?). So if I were to buy new ink and that isn't the problem....?
Can anyone help me?
Thank you!
Solved! Go to Solution.