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‎11-18-2015 02:52 PM - edited ‎11-18-2015 02:57 PM

HP Recommended
Product: HP laserjet m277dw
Operating System: Microsoft Windows 7 (32-bit)

I have a color laser printer HP m277dw, bought two weeks ago. After about 10 pages it started printing horizontal lines every 22-23 mm. They are best visible on one color background. The are even visible on demo page with balloon.

 

Support were not able to see them on scan I sent by email, but they say that it may be possible these lines are ok for this printer (???).

 

They are awful and extremely disappointing, can you confirm this is a normal operation of the printer?

 

I used plain paper, and default settings for printing from my pc. Sometimes I also get spills of toner on a page in different places, sometimes even on the back of the page.

 

I tried cleaning imaging drum with soft cloth, it helps with spills and also makes lines less visible but only for a few next printed pages. I also tried to do calibration and page cleaning, but no success.

 

https://www.dropbox.com/s/u4n3y7k67pic6yt/IMG_1426.JPG?dl=0

https://www.dropbox.com/s/afl549df6cmu23y/IMG_1427.JPG?dl=0

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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