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- LaserJet Printing
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12-24-2015 12:55 PM - edited 12-24-2015 02:30 PM
I’m not sure if mine is an Enterprise product. I haven’t used networking with it.
Recently, when I try to print a document, I get the message “error printing on HP LaserJet” or “printer is in an error state.” The printer will print a configuration page but won’t print a test page or any document.
This started when I tried to print an email containing something like a password (actually my Akismet API key) and got the error message, "Can't print 'Print'". (I had clicked on a hilighted (blue) 'Print' link .
Various trouble-shooters haven’t worked except for informing me there may be something wrong with my printer. I’ve tried resetting everything via the buttons on the printer: have reset the memory, restored factory settings and “reset” all I/0 channels” (whatever that means).
A trouble-shooter said there's no problem with drivers or spools. I’m updated my driver and did a system restore to a time previous to the problem. After my “system restore”, I tried uninstalling and reinstalling the printer. Nothing worked.
Perhaps I should add that most recently I uninstalled and reinstalled my printer for a second time, and it shows up as “copy 1”.
The only thing I can think of that I can readily try is changing the device settings via my computer. The settings look either good or a bit confusing but conceivably I could at least try temporarily turning the “automatic configuration” on, etc. But I’m a little dubious about doing that before getting some advice.
Any ideas? I miss my beloved, long-time, previously excellent printer.
Solved! Go to Solution.