• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎01-23-2016 07:33 PM

HP Recommended
Product: Envy 17.3 m7-n109dx
Operating System: Microsoft Windows 10 (64-bit)

This laptop is a Best Buy Blue Label, configured for sale exclusively by Best Buy.  

 

The price is right for the included features, but we're very disappointed in HP's QA measures. This unit should never have made it out of the factory.

 

Right out of the box, the display suffers from severe backlight bleeding in both lower corners of the display, so obvious that it's plain for anyone to see.

 

Screen resolution may be 1920 x 1080 Full HD, but Netflix and Amazon HD videos are not as sharp or as bright as the same videos at the same resolution on my 3 year-old 15.4" MacBook Pro Retina Display.

 

Backlit keyboard is either off or on, and on is far too bright, with bright light leaking around the chiclet keys, clearly visable and distracting.

 

We want to like this computer.  We're tempted to simply exchange it for another.  In addition to our MacBook, we have a 13" HP Pavilion dv3510nr bought in 2009 that has been faultless.  But with our new HP Envy demonstrating such an obvious flaw in the display, we wonder what hidden flaws might manifest themselves weeks or months from now if we were to purchase another.

 

This purchase represents a perfect example of why one shouldn't make a purchase of this type from an exclusively online seller. At least, with Best Buy we have a big box store where we can return it.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.