• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎04-12-2016 07:35 PM

HP Recommended
Product: Envy 6
Operating System: Microsoft Windows 8 (64-bit)

I bought an Envy Touch laptop 15 months ago ( 3 months past warranty) The hinge is defective and cracks and splits from the bottom panel every time I open the screen. I've already sent it in to be repaired a couple months after I purchased it. But then it breaks again...and again. The product is clearly defective. Numerous other people have complained about it, as well.  HP customer service is a joke; it seems like once your warranty expires you can't reach anyone. I'm an attorney and look forward to suing HP for products liability. But in the mean time, does anyone know the best way to fix the hinge issue? is there a secret way to actually reach someone at HP? A place you can recommend I take it to be repaired? 

 

Thanks for any help! 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.