Printer Setup, Software & Drivers

Like others who have posted here, I have been unable to get the printer software to complete installation. The printer is a Color LaserJet Pro MFP M477fdn, approximately 3 months old. I am attempting to install the software on a new HP Z240 workstation running Windows 10 (64 bit). The connection is via USB cable. The printer and its software were previously used with a Windows 7 machine with no problem.

I have attempted, repeatedly, to install the software both from the disk that came with the printer and also from a download of the 126.6 mb HP Color LaserJet Pro MFP M477 Printer Series Full Software and Drivers. The results are the same with either source -- the installation seemingly progresses until the Connect the Product screen progress indicator reaches 99%, at which point it gives an error message "An install operation took too long to execute. This is a fatal error preventing product use. Please restart your computer and run this installer again. If the problem persists, please check the product support web site for your product." It takes about 20 minutes for that phase of the installation to go from 0 to 99%, and then after hanging at 99% for 2 to 5 minutes the error message appears.

I am able to print on this printer, but at minimum do not have the ability to scan from the computer nor is there any indication the I.R.I.S. OCR software is installed.

I have been careful not to connect the USB cable until instructed.

I have tried repeating the installation without first uninstalling and get the same result.

I have used the uninstall function contained on the disk and have removed the printer from the computer using the control panel between installation attempts.

I have tried right clicking to run the setup program as administrator and get the same result.

I have tried installing after clean boots with the Windows firewall off and all functions of the Norton Internet Security software including its firewall function turned to off.

The Event Viewer shows no  Error entry at all, and no entry identifies HP as the source of an event.

I have tried connecting through both USB 2.0 and 3.0 ports.

I have cleaned the recycle and temp folders.

I updated the printer firmware to version 20160331.

The configuration report printed from the printer shows no errors, nor does the printer itself indicate anything is amiss, and confirms the update of the firmware.

I have deselected the optional HP Device Experience and I.R.I.S. OCR software to try installing only the two required files plus the HP Scan program.

Thank you for any assistance resolving this.