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‎05-09-2016 08:09 AM

HP Recommended
Product: HP Zbook G3
Operating System: Microsoft Windows 7 (64-bit)

I have an HP Zbook Thunderbolt 3 dock on my HPZbook G3.  I recently updated the BIOS and firmware to the latest version to fix other "dock" issues.  Am now at the latest for both.  The dual monitors and ethernet over the Thunderbolt 3 work, but none of the USB ports are active.

 

I'm certain the USB ports work, becuase they used to work prior to the BIOS and firmware update.  Neither keyboard, mouse, or USB memory work in the dock.

 

I've tried going to HP support and installing any of the updates with USB in it, but it hasn't worked.  I have a workaround--just plugging in to the notebook directly, but would like to get my dock fully functional.

 

The Device manager doesn't show any devices with issues.  I'll try to update, but I don't know which one to look at.

 

2016-05-09 10_08_54-Device Manager.png

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