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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎05-11-2016 08:33 AM

HP Recommended
Product: 840 g3
Operating System: Microsoft Windows 7 (64-bit)

I received a delivery of 5 x 840 G3 laptops. 2 of them I have imaged. When I updated the BIOS in the OS from 1.04 to 1.05 I get no warnings and it does the usual shut down, but when it tries to restart, it gives out 2 long beeps and 2 short beeps (with accompanying caps lock and numlock LED flashing).

Because this has happened to 2 of them, I will no longer be updating the BIOS from the OS as I did in this case.

I have spoken to HP support, with no joy, and all they can do is replace it.

Has anyone else had this issue?

Any ideas on if/how I can fix it without sending it back to HP?

I have tried starting with the windows and B keys pressed.

I have tried creating a recovery USB flash drive and booting with windows and B held down.

I have removed the battery and tried both the above with just mains power.

I even removed the CMOS battery (clutching at straws!).

Nothing has worked.

There is no activity from the screen or the HDD (SSD).

Cheers, Tim

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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