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‎05-27-2016 05:00 AM

HP Recommended
Product: HP OfficeJet 3830 All in one
Operating System: Microsoft Windows 10 (64-bit)

I very recently installed the HP OfficeJet 3830 all in one printer so that documents could be printed wirelessly from an iPad and also from my desktop computer.

 

The installation appeared to go well - however, there were issues with scanning and when I ran the HP Print & Scan Doctor the fix seemed to correct the issue.  I have had to run the Scan Doctor again for the same problem - so there is obviously another issue here.  Now the Print & Scan Doctor is saying that the product could not be found even after a restart and the recommendation was to contact HP Support.

 

As I am very much a technophobe I really don't know what is going on here and how to remedy the issue.  Can anyone please advise me - in the most simple language possible - how this problem can be dealt with.

 

Many thanks.

 

Dottylass

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