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‎06-02-2016 10:28 PM

HP Recommended
Product: Model #: HP envy 17 K1H57EA
Operating System: Microsoft Windows 10 (64-bit)

I have a problem, due to some malware problem recently I have reset my laptop.Now the screen is auto scrolling to  down whenever I open file explorer or chrome or pdf readers and sometime cursor pointer struck at a point,I have topress esc button to make it movable.I have updated synaptics driver recetnly  and I'm using windows defender no other antivirus program.Is that problem occurs due to malware or will there be anyhardwre problem? Help me urgentl, exam are scheduled next week,couldn't go with my lap.Thanks in advance

Im using HP ENVY 17 Notebook PC K1H57EA#ABD

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