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HP Recommended
HP deskjet 3630
Microsoft Windows 10 (64-bit)

I bought a HP deskjet 3630 recently, i follow the instructions online to download the newest drivers. It can print stuff with chrome but not with word, excel and ppt. I connected the printer with USB. There is no error messages. I see the print job appear in the print queue, but disappear nearly instantly and no action on the printer. I uninstalled the driver several time and it still dont work. I am using Windows 10. pls anyone help

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