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‎06-19-2016 08:56 PM - edited ‎06-19-2016 10:30 PM

HP Recommended
Product: HP ENVY 15-u010dx x360 Convert
Operating System: Microsoft Windows 10 (64-bit)

I am receiving a battery alert /capacity warning every time I boot up my computer. I ran the battery diagnostics and a few of the battery details came back as follows:

 

Charge capacity: 9%

Battery status: Very Weak(71)

 

When plugged in battery charges to 100% but only lasts 20 minutes before battery is completely drained again after being unplugged. I purchased this laptop only 17 months ago!! Please advise.

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