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‎07-08-2016 11:46 AM

HP Recommended
Product: Photosmart Prem C310
Operating System: Microsoft Windows 7 (64-bit)

I used to be able to print just fine from any program.

 

Now, I can print from Gmail - or I can print from this forum, however in Publisher or Word or a Genealogy program I use, the Photosmart is not one of the listed available printers.

When I go to Device Manager, I can right click on all the printers I have and see a long list of options, such as set as default printer.

But on the Photosmart, I right click and only get 4 options; create shortcut, troubleshoot, remove device and properties.

 

I have downloaded new printer drivers and have gone through the Support Assistant, rebooted, unplugged and replugged etc.

 

I can't figure this one out!!!

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