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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-08-2016 03:34 PM

HP Recommended
Product: Office Jet 7500a
Operating System: Microsoft Windows 7 (64-bit)

Until last week, I have enjoyed my HP 7500a thoroughly. It still prints fine, but as of today, it will not scan. I uninstalled and re-installed the latest HP device drivers and software; I have followed all of the suggestions given on the forums and still get "an error occurred while scanning" error message when I try to scan.

 

I have used HP Print and Scan Doctor 4.9 numerous times and it tells me it has fixed the issue, but it doesn't.

 

I have checked all of the relevant services that need to be enabled and they are. I switched from a USB to an ethernet connection and still no change in the error message. Still prints fine.

 

Here's why I don't think I have a hardware problem - I connected my laptop to the 7500a via a USB connection and it scans fine!

 

Last hint: as HP Print and Scan Doctor is going through its diagnostics procedure, it does test scans and a message shows up on the control panel of the device as "scan successful." and it will correctly preview the scan, too. However, when I push the scan button, either nothing happens or the persistent error message pops up;  "an error occurred while scanning."

 

I (think) have exhausted all of the possiblitiesI can find. Can anyone help me?

 

Thank you.

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