Notebook Hardware and Upgrade Questions

I received a response dated July 11- I  had posted months ago about my laptop screen falling apart.  I got a stock response from Omar-E who said he was going to refer my problem to someone. Now I got an e-mail saying there was a response, but I searched the link they sent me and I see NO response.

So- my laptop was in for a fix in the first few months i  dropped it. They supposedly fixed the crack by replaing the entire case.  When it was returned the screws came out and the top started separating. There were little black dots that were supposed to cover the screws, bit one fell off and there was no screw under the little cover. Guess the repair person was too busy to put the screw back. So I had to return it again, and this time they said there was a part that had to be ordered, and it took weeks to get the laptop back. Then a few months later, everytime I lifted the laptop you could hear something rolling around inside. I called and reported this and got a claim number.  Then one day it stopped rolling around and so I thought whatever was loose just got hung up on something inside and would stay there. So, I cancelled the claim. i also did not want to give my laptop up for a liong time again. 

Then the clicking started. Everytime you would open the laptop it would make a cracking noise. Then the screen started separating on the corners and then at the actual hinge. If laptops can be made that snap apart, they should beable to make one that stays together. I was always afraid to open my laptop. I felt like I was doing something wrong, but you have to move the screen to open the laptop.

This would be made worse by being told that $250 will fix the problem.  I asked the rep if HP had addressed this obvious problem, because I  would not pay for a repair for the same quality that i have now since it will obviously not last for over a year, and then I can pay for the repair again??? Excuse ME!

My former HP laptop separated. It was larger and had a thicker and stronger case, but the hinge on one side still separated. That one was not ever dropped.

so what is up with the laptops coming apart????

I posted that I fixed mine with Sugru. I got it from Target.  I would like to believe that HP is somehow concerned about my problem, but despite this stock answer online - I have not had any response from a real person. But, the email that I did receive asked me post Kudos for the response that i never received.

What a joke