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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎07-13-2016 12:31 PM

HP Recommended
Product: HP ENVY Notebook - 15-ae178ca
Operating System: Microsoft Windows 10 (64-bit)

I use my laptop with a second monitor (HP Pavillion 22xw) connected by HDMI. It was working fine until yesterday (including yesterday it worked), when an automatic HP upgrade message was shown informing that the system should be reinitiated. After that, my second monitor stopped working. The system won't identify it anymore. I've tried another cable, I've rebooted many times, I've tried updating the specific Intel Graphics driver, I've tried uninstalling it and installing manually another one ( I can't get this one done because when I'm running the manually downloaded driver there's a message saying I have to contact the manufacturer). Please advise as I need my second monitor to be fully functional!

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