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‎07-24-2016 11:53 AM

HP Recommended
Product: HP ENVY x360
Operating System: Microsoft Windows 10 (64-bit)

My laptop will no longer connect to the internet. It can't even locate available WIFI. After troubleshooting the following problems were found:

 

"The Intel(R) Dual Band Wireless-AC 7265 adapter  is experiencing driver- or hardware-related problems"

"A network cable is not properly plugged in or may be broken"   

 

As for the 2nd problem, all of our other devices are connecting just fine to the internet so it has to be the first problem. I have 46 days left in my warranty. Where the heck do I even take my laptop to get looked at? Can I do anything to resolve the problem at home? HELP please!

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