Notebook Boot and Lockup

II was asked to try an recover this laptop (HP pavillion G7 running windows 10).

The owner fell victim to the out of the blue 'incoming tech support call' scam.

He actually allowed the caller to access his laptop remotely and begin tinkering around.

When he realized his mistake, he killed the laptop, and hadn't turned it back on since.

Prior to even turning it back on, I removed the drive, and ran antivirus programs, anti malware programs etc, via sata cable from my computer.

I successfully found and removed the software used to get into the system, as well as a number of viruses and malware.

however, when I put the drive back in and booted up the laptop, I got a system password (not windows password).

According to the owner, he did not set a system password, only a windows password.  That password did not work.

My guess is that the intruder managed to password the laptop before the owner had a chance to pull the plug.

Had he continued, I am guessing the intruder would have extorted the owner to unlock the machine.

After trying a number of things unsuccessfully, I was able to boot to a trouble shooting screen, and am currently running a system reset (keeping files), that has been sitting at 8% for a while now.

I have already told the owner that there is a strong possibility I will not be able to get into the machine.

If that is the case, we will need to wipe the drive and reinstall.

Problem is, he upgraded through the Win 10 program upgrade from 8.1, and does not have discs for either.

Anticipating this, I contacted Microsoft on the day I receieved the laptop (last Friday) to see if I could get a Win 10 install disc.

So far they have not gotten to me.

Any suggestions??

Dan