• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎07-31-2016 05:42 AM - edited ‎07-31-2016 05:47 AM

HP Recommended
Product: pavilion g6-1245CE
Operating System: Microsoft Windows 10 (64-bit)

Hi folks,

 

After updating the OS from Win7 x64 to Win10 x64 on a HP Pavilion G6-1245CE I have some difficulties with some hardware drivers. Most issues I could solve myself, but there are four hardware items that keep giving errors, which I did not succeed to solve by myself. These hardware issues affect also the possibility to use internet (at least over WiFi) ont that laptop, so it is quite a big deal. Hopefully you can help me out. I probably provide too much information below, but I think at least the necessary information you need is there. I hope at least 🙂

 

So can you help me out to solve the hardware errors stated below, so that I can at least use internet over WiFi again on that laptop?

 

From the Device Manager I get the following errors and info which I think is useful to share:

 

Network adapters --> Realtek PCIe FE Family Controller

tab General:

Device type: Network adapters

Manufacturer: Realtek

Location: PCI bus 2, device 0, function 0

Device status: This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

An object ID was not found in the file

 

tab Events:

Device install Requested
Device PCI\VEN_10EC&DEV_8136&SUBSYS_3566103C&REV_05\4&2190249&0&0028 requires further installation.
 
Device migrated
Device PCI\VEN_10EC&DEV_8136&SUBSYS_3566103C&REV_05\4&2190249&0&0028 was migrated.
 
Last Device Instance Id: PCI\VEN_10EC&DEV_8136&SUBSYS_3566103C&REV_05\4&2190249&0&0028
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Location Path:
Migration Rank: 0x0
Present: true
 
Device configured (rt640x64.inf)
Device PCI\VEN_10EC&DEV_8136&SUBSYS_3566103C&REV_05\4&2190249&0&0028 was configured.
 
Driver Name: rt640x64.inf
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Driver Date: 04/02/2015
Driver Version: 9.1.402.2015
Driver Provider: Realtek
Driver Section: RTL8105.ndi.NT
Driver Rank: 0xFF0001
Matching Device Id: PCI\VEN_10EC&DEV_8136&SUBSYS_3566103C
Outranked Drivers: oem4.inf: PCI\VEN_10EC&DEV_8136&SUBSYS_3566103C:00FF0001 oem6.inf: PCI\VEN_10EC&DEV_8136&SUBSYS_3566103C:00FF0001 rt640x64.inf: PCI\VEN_10EC&DEV_8136&REV_05:00FF2000 oem4.inf: PCI\VEN_10EC&DEV_8136&REV_05:00FF2000 oem6.inf: PCI\VEN_10EC&DEV_8136&REV_05:00FF2000
Device Updated: false
Parent Device: PCI\VEN_1022&DEV_170A&SUBSYS_12341022&REV_00\3&2411e6fe&3&28
 
Device started (rt640x64)
Device PCI\VEN_10EC&DEV_8136&SUBSYS_3566103C&REV_05\4&2190249&0&0028 was started.
 
Driver Name: rt640x64.inf
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Service: rt640x64
Lower Filters:
Upper Filters:
 
Device installed (rt640x64.inf)
Driver Management concluded the process to install driver rt640x64.inf_amd64_548f969d41078203\rt640x64.inf for Device Instance ID PCI\VEN_10EC&DEV_8136&SUBSYS_3566103C&REV_05\4&2190249&0&0028 with the following status: 0x0.

 

Network adapters --> Realtek RTL8188CE 802.11b/g/n WiFi Adapter

tab General:

Device type: Network adapters

Manufacturer: Realtek Semiconductor Corp.

Location: PCI bus 1, device 0, function 0

Device status: This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

An object ID was not found in the file.

 

tab Events:

Device install requested
Device PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C&REV_01\4&39fb9fe0&0&0020 requires further installation.
 
Device migrated
Device PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C&REV_01\4&39fb9fe0&0&0020 was migrated.
 
Last Device Instance Id: PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C&REV_01\4&39fb9fe0&0&0020
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Location Path:
Migration Rank: 0x0
Present: true

Device configured (netrtwlane_13.inf)
Device PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C&REV_01\4&39fb9fe0&0&0020 was configured.
 
Driver Name: netrtwlane_13.inf
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Driver Date: 07/20/2015
Driver Version: 2013.12.720.2015
Driver Provider: Realtek Semiconductor Corp.
Driver Section: RTL8192Ce.ndi.NT
Driver Rank: 0xFF0001
Matching Device Id: PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C
Outranked Drivers: oem3.inf: PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C:00FF0001 oem8.inf: PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C:00FF0001
Device Updated: false
Parent Device: PCI\VEN_1022&DEV_1709&SUBSYS_12341022&REV_00\3&2411e6fe&3&20
 
Device started (rtwlane_13)
Device PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C&REV_01\4&39fb9fe0&0&0020 was started.
 
Driver Name: netrtwlane_13.inf
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Service: rtwlane_13
Lower Filters:
Upper Filters: vwifibus

Device installed (netrtwlane_13.inf)
Driver Management concluded the process to install driver netrtwlane_13.inf_amd64_a2c30f9872f105b8\netrtwlane_13.inf for Device Instance ID PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C&REV_01\4&39FB9FE0&0&0020 with the following status: 0x0.
 
Device configured (oem9.inf)
Device PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C&REV_01\4&39fb9fe0&0&0020 was configured.
 
Driver Name: oem9.inf
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Driver Date: 03/13/2012
Driver Version: 1005.33.313.2012
Driver Provider: Realtek Semiconductor Corp.
Driver Section: RTL8192Ce.ndi.NT
Driver Rank: 0xFF0001
Matching Device Id: PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C
Outranked Drivers: netrtwlane_13.inf: PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C:00FF0001 oem3.inf: PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C:00FF0001 oem8.inf: PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C:00FF0001
Device Updated: true
Parent Device: PCI\VEN_1022&DEV_1709&SUBSYS_12341022&REV_00\3&2411e6fe&3&20
 
Device started (RTL8192Ce)
Device PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C&REV_01\4&39fb9fe0&0&0020 was started.
 
Driver Name: oem9.inf
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Service: RTL8192Ce
Lower Filters:
Upper Filters:

Device installed (net8192ce.inf)
Driver Management concluded the process to install driver net8192ce.inf_amd64_06b8d2726efbae78\net8192ce.inf for Device Instance ID PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C&REV_01\4&39FB9FE0&0&0020 with the following status: 0x0.

 

Other devices --> PCI Device

tab General

Device type: Other devices

Manufacturer: Unknown

Location: PCI bus 3, device 0, function 0

Device status:

The drivers for this device are not installed. (Code 28)

There are not compatible drivers for this device.

Toe find a driver for this device, click Update Driver.

 

tab Events

Device install requested
Device PCI\VEN_10EC&DEV_5209&SUBSYS_3566103C&REV_01\4&706f41e&0&0030 requires further installation.
 
Device migrated
Device PCI\VEN_10EC&DEV_5209&SUBSYS_3566103C&REV_01\4&706f41e&0&0030 was migrated.
 
Last Device Instance Id: PCI\VEN_10EC&DEV_5209&SUBSYS_3566103C&REV_01\4&706f41e&0&0030
Class Guid: {4D36E970-E325-11CE-BFC1-08002BE10318}
Location Path:
Migration Rank: 0x0
Present: true
 
Device configured (null)
Device PCI\VEN_10EC&DEV_5209&SUBSYS_3566103C&REV_01\4&706f41e&0&0030 was configured.
 
Driver Name: null
Class Guid: {00000000-0000-0000-0000-000000000000}
Driver Date:
Driver Version:
Driver Provider:
Driver Section:
Driver Rank: 0x0
Matching Device Id:
Outranked Drivers:
Device Updated: false
Parent Device: PCI\VEN_1022&DEV_170B&SUBSYS_12341022&REV_00\3&2411e6fe&3&30

 

Other devices --> Unknown device

tab General

Device type: Other devices

Manufacturer: Unknown

Location: Unknown

Device status: The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.

To find a driver for this device, click Update Driver.

 

tab Events

Device migrated
Device ROOT\SYSTEM\0002 was migrated.
 
Last Device Instance Id: ROOT\SYSTEM\0002
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Location Path:
Migration Rank: 0x0
Present: true
 
Device configured (null)
Device ROOT\SYSTEM\0002 was configured.
 
Driver Name: null
Class Guid: {00000000-0000-0000-0000-000000000000}
Driver Date:
Driver Version:
Driver Provider:
Driver Section:
Driver Rank: 0x0
Matching Device Id:
Outranked Drivers:
Device Updated: false
Parent Device: HTREE\ROOT\0
 
[edit: placed some spaces between a couple of ' : P' combinations to prevent those from forming 😛 smilies]
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.