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‎08-03-2016 03:30 AM

HP Recommended
Product: HP LASER JET P4105dn

Every time anyone goes to print anything to this HP printer it doesn't come out and the red light flashes that says attention. The screen is showing 'LOAD TRAY 2 PLAIN LETTER'.  I press OK once and then it says 'USE TRAY 2 COLOURED A4' so then I press OK again and one of the documents in the queue prints. I then have to double press OK to get the next document to print. 

 

However, I have checked all my printer options and ensured that they are all set correctly. Paper size, paper source, paper type etc. These are all correct. I have also installed the HP troubleshooting problem (HP scan and print doctor), and ran this, the print test at the end didn't work either, even though it told me there were no problems found. 

 

The only exception is when I print an email, this comes out automatically and I have duplicated the exact printer properties onto word and excel but still no luck with these.

 

It's extremely infuriating for everyone in my office! We use Windows 7. 

 

Please help!

 

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