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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
Pavilion g4-1318dx Notebook PC
Microsoft Windows 10 (64-bit)

Hi all

 

My PC configuration is:

 

Windows Edition: Windows 10 Home 64-bit (Originally Windows 7)

Model: HP Pavilion g4-1318dx Notebook PC

Processor: Intel(R) Pentium(R) CPU B960 @2.20GHz

Installed RAM: 4GB

System Type: 64-bit Operating System

 

Since I updated to Windows 10, everything was working like peaches, but a couple weeks ago, I tried to use Skype, and the Webcam ceased to work, I believed it was a small problem, and ignored it. Afterwards, the camera failed again on a Google Hangout session when that happened, I started to worry. My search for fixing this problem started. I read a lot, and did not find a solution yet.

 

HP_HD_Webcamb_[Fixed]_Skype_Failure.jpg

 

The things I've done so far now are: Update the CyberLink YouCam software (through HP), the camera was not working even when it was ran with the original software that came with my PC (never opened the software until I had this problem), and just today, the camera seemed stable enough to not crush the updated CyberLink YouCam program.

 

I updated the driver HP Webcam driver through the Device Manager, just to tell me that I had the latest driver available (which changed nothing to be honest). I then explored other options, like updating the CyberLink YouCam directly through the website, but the installation was locked by Windows 10, it seems due to a lack of a valid signature, even though there are ways to bypass this, I decided not to do it yet.

 

Then, I found a possible solution, which was to uninstall the HP HD Webcam [Fixed], run a hardware check, and then wait for the system to install the driver that comes pre-installed. This actually made the driver appear again, which I updated through the Device Manager (I believe this gave some stability to the webcam).

 

At this point I'm very disappointed since, it seems that there isn't an HP solution out there for the camera, and I only found this link:

 

http://support.hp.com/us-en/document/c04758308

 

But is generic -and not useful-, since I'm totally unable to find a recent driver for the HP HD Webcam [Fixed]. The updated driver is dated 10-07-2015, as it can be checked on the Device Manager driver, and so far, I believe is not compatible.

 

HP_HD_Webcamb_[Fixed]_Device_Manager.jpg

 

What solutions might be out there that are not generic, like, for example, restoring your system back to Windows 7?. To be honest, so far I'm pretty happy with Windows 10, and is the first time consuming problem I had with it.

 

Any help, especially from HP -regarding Windows 10- would be much appreciated.

 

HP_HD_Webcamb_[Fixed]_Windows_7_Drivers.jpg

 

 

Cheers!

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