• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎08-30-2016 05:42 PM

HP Recommended
Product: Officejet 7310 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

Intially, a windows 10 desktop on my network could no longer communicate with my ethernet-connected Officejet 7310 all-in-one.  The desktop recognized the 7310 as a printer, but not as an all-in-one.  I attempted to reinstall the software using the prescribed protocols, with no success. I decided to ignore the problem.  The desktop could still use the 7310 as a printer, just not as an all-in-one. Plus, my two laptops could still use the all-in-one functions. 

 

Today, for no apparent reason, the all-in-one functionality stopped working on my windows 10 laptops.  When I attempted to scan a document, I got a message that said: "device installation on complete. Please attach usb cable or reinstall software."  I am no longer able to reinstall the all-in-one software.  Just as with my desktop, my laptops can use the printer function of the all-in-one, but cannot use the HP Solutions Center functions.

 

I have used the recommended protocols - uninstalling the 7310, running windows disk cleanup, running ccleaner registery cleaner, shutting down all the devices on the network except the 7310 and one laptop pc.  Nothing works, despite several attempts on various pcs.  I no longer can install the HP Solutions Center software on any of my windows 10, 64bit, PCs - either hardwired or wireless.  The 7310 is essentially a 'brick', as it no longer functions as an all-in-one.

 

What can I do to resolve this problem?? Help.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.